OUR BOOKING POLICY
We know it's boring, but it's important.
By booking and entering either of our secure enrichment areas you are agreeing to our terms and the following Rules & Regulations.
* When we say "your dog(s)" below we refer to any dogs that attend your booking.
The booking facts
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Last bookings: The last booking time is 30 minutes before closing time which is 21:00 pm in summer , 19.00pm in winter.
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Payment is to be made prior to arrival during the booking process or on the day via the cash box or BACS.
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Payments online can be made via credit/debit card or Apple/Google Pay through our website.
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Unfortunately, any cancellations without a minimum of a full 24 hours’ notice cannot be refunded.
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Cancellation: If a user arrives late, the booking cannot be extended and no refunds will be given.
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However, you can amend your booking with more than 24 hours' notice by clicking "Manage My Bookings" at the top of the website (PLEASE NOTE at times this may change to 1 hour's notice due to extreme weather conditions).
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Maximum number of dogs per adult: No more than 4 dogs are permitted per adult (aged 18+).
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Maximum number of dogs per booking is 4 : (PLEASE NOTE the maximum number of dogs is PER BOOKING so includes all dogs that you take with you to the field, even if some of them remain in your vehicle at any point).
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Any users exceeding their time slot, for ANY reason will be charged
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It is the responsibility of those using the field to allow enough time at the end of their session (approximately 5-10 minutes) to get their dog(s) out of the field, and to remove their car from the secure parking area so that the next user can enter on time (PLEASE NOTE if the customer in the field before you is late exiting and this impacts on your session please email the details to admin@happyhoundsofnewport.co.uk and we will investigate - please don't extend your own session as this will have a knock on effect for other customers for the rest of the day).
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Essentials
Parking: If you choose to park on site, you do so at your own risk. We accept no responsibility for any loss or damage.
Vaccinations and flea treatments: In line with veterinary advice, we recommend that all dogs visiting are up to date with vaccinations and flea treatments (or appropriate titre testing)
Collars, harnesses, and ID tags: Dogs must always wear a collar or harness and ID tag. Choke chains, prong collars, and other such devices are not permitted.
Verbal and physical abuse: Verbal or physical abuse towards dogs or other users will not be tolerated
Disclaimers
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Users must inspect the site to ensure that it is suitable for them and their dog(s). If you have any concerns that the site may not be suitable for you or your dog(s), DO NOT ENTER.
You are responsible for the actions and behavior of your dog(s) at all times.
You are responsible for any injury or damage caused by your dog(s).
Happy Hounds of Newport are not responsible for:
*any injury or damage caused by your dog(s).
*injury caused to you or your dog(s)
You are responsible for your own and your dog(s) safety.
The areas that we operate are surrounded by fencing of varying heights. While steps have been taken to make this secure, we cannot guarantee that it is escape proof.
Happy Hounds of Newport are not responsible for escapees.
The Happy Hounds of Newport Team will inspect the field and fencing daily for maintenance purposes. However, please notify us if you have any concerns.
